Structural Information
Job number: 10004351
Job title: Branch Manager: Owned & Operated Stores
Job grade: M6
Group/ BU: CSB
Division: CSB Retail
Span of control: 5-10
Reports to: Management
REM Functional Area: Sales
Core Description
End to end Management of the Telkom Retail Store as a stand-alone business entity through high customer service, sales and merchandising standards. Ensure consistent compliance with the execution of all company Policy & Procedures and maintenance of an environment that is results-driven.
Job Responsibilities
OUTPUT 1 Sales & Retail Performance Management SUB-OUTPUTS Manage store Retail sales ratio with store Footfall Manage Vendor performance Manage store Cost and Income ratio Execute Retail Sales Strategy Manage and execute Telkom and OEM Marketing campaigns Manage store Merchandising in line with Retail planogram
Quality Order pool management RANGE Sales Stock Operational Plan Financial Marketing material Digital Q-man OUTPUT 2 Customer Experience SUB-OUTPUTS Execute National Store customer service plan Identify Store service shortfalls and action new initiatives Manage Q-management analytics Enable Training in line with store Service Strategy RANGE Queue management Reports Customer surveys Customer service escalations Own daily observations
OUTPUT 3 Stock Management SUB-OUTPUTS Stock planning and demand forecasting Give insights to National on store stock trends and demands Manage stock sell out in line with forecast Daily, weekly, Monthly stock management and counts in line with the stock management procedures OEM relationship management RANGE SAP/ ARIA Min/ Max levels Delivery notes Reporting OBF/ Repair process OUTPUT 4 Financial Management SUB-OUTPUTS Compliance to Financial Policies and Procedures Compliance to Financial Working Instructions Banking - managing cash
Verifying Banking Reports/ Q782 report Investigate discrepancies Cashbooks - updating and filing documentation as required Zero Rated sales report - investigated RANGE Financial Procedures Banking Prepare Documentation Cash in transit process Banking reports/ Deposit slips Shortage/ Surplus Report Key control/ Alarm access OUTPUT 5 Leadership SUB-OUTPUTS Ensure good governance Quality and risk management Conduct daily Fraud Prevention checks Provide input into performance feedback and coaching People capability Implement conducive environment Provide input into start up meetings
End to end management and accountability at the Telkom Store RANGE Compliances Quality: VNOCs & RICA, XDS, VISION Development and staff training Drive performance culture Reward and Recognition Safety, Health and Environment
Core Competencies
FUNCTIONAL KNOWLEDGE Retail Business Acumen; Store Retail Analytics; Customer Retail trends; Financial Management; Vendor Relationship; Solution driven; Company Policies & Procedures FUNCTIONAL SKILLS Vendor management; Communication; Computer application; Coaching; Technology
Education
NQF 4: School leaving qualification: National Certificate (Grade 12)/ National Senior Certificate/ National (vocational) Certificate
Experience
5 Years relevant experience
Additional Information
- Retail management experience.