Debt Management Officer

Role Summary: The Debt Management Officer is responsible for collection and debt servicing of delinquent customers for various products. Ensure collection of payments or product retrieval from the clients on time. Ensure that the Company’s debt portfolio and its portfolio at risk are reduced significantly. Job Responsibilities:

• Ensure that all necessary documentation and steps are taken before debt sale to a customer so as to prevent bad debt.
• Engage with delinquent customers and agents for due payment collections.
• Retrieval of systems from non-complying customers or agents.
• Monitor all the platforms to identify the defaulters and duly follow up with them and the agent concerned.
• Compilation of commission due to staff, customers or agents and ensuring it is paid by the company.
• Manage various channels/partners used for debt servicing
• Ensure compliance with the laid down processes by the regulators and the bank for debt servicing
• Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions
• Monitor the debt payments and follow up with the accounts team for proper updates
• Timely reporting to management on the debt status of customers and the organisation